Privacy Policy & Terms of Service

ProMark Epoxy & Garage Solutions Privacy Policy and Terms of Service

Your privacy is critically important to us. At ProMark Epoxy & Garage Solutions, we have a few fundamental principles:

We are thoughtful about the personal information we ask you to provide and the personal information that we collect about you through the operation of our services. We store personal information for only as long as we have a reason to keep it. We aim to make it as simple as possible for you to control what information on your website is shared publicly (or kept private), indexed by search engines, and permanently deleted. We help protect you from overreaching government demands for your personal information. We aim for full transparency on how we gather, use, and share your personal information. Below is our Privacy Policy, which incorporates and clarifies these principles.

Who We Are and What This Policy Covers? Throughout this Privacy Policy, we’ll refer to our website, mobile applications and other products and services collectively as “Services.” If you’d like to learn more about which ProMark Epoxy & Garage Solutions is the controller of information about you, take a look at the section below on Controllers and Responsible Companies.

Please note that this Privacy Policy does not apply to any of our products or services that have a separate privacy policy.

Below we explain how we collect, use, and share information about you, along with the choices that you have with respect to that information.

Information We Collect We only collect information about you if we have a reason to do so – for example, to provide our Services, to communicate with you, or to make our Services better.

We collect information in three ways: if and when you provide information to us, automatically through operating our Services and from outside sources. Let’s go over the information that we collect:

Information You Provide to Us In the course of regular business, we do collect information that you provide to us. The amount and type of information depends on the context and how we use the information. Here are some examples:

Basic Account Information: We ask for basic information from you, such as a username and email address, in order to set up your account. Public Profile Information: If you have an account with us, we collect the information that you provide for your public profile. Your public profile information is just that – public – so please keep that in mind when deciding what information, you would like to include. Transaction and Billing Information: If you buy something from us you will provide additional personal and payment information, such as your name, credit card information and contact information, that is required to process the transaction and your payment. Content Information: Depending on the Services you use, you may also provide us with information about you. Communications with Us: You may also provide us information when you respond to surveys, communicate with our salespeople or customer service personnel about a support question, or post a question in our public forums. Information We Collect Automatically We also collect some information automatically:

Log Information: Like most online service providers, we collect information that web browsers, mobile devices and servers typically make available, such as the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. We collect log information when you use our Services. Usage Information: We collect information about what happens when you use our Services (e.g., page views, support document searches, features enabled for your website, interactions with our customer service people and other parts of our Services) along with information about your device (e.g., screen size, name of cellular network, and mobile device manufacturer). We use this information to, for example, provide our Services to you, as well as get insights on how people use our Services, so we can make our Services better. Location Information: We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our Services from certain geographic regions. We may also collect information about your precise location via our mobile apps if you allow us to do so through your mobile device operating system’s permissions. Stored Information: We may access information stored on your mobile device via WhatsApp. Interactions with Other Users’ Sites: We collect some information about your interactions with other users’ sites while you are logged in to your account with us, such as your “Likes” and the fact that you commented on a particular post, so that we can, for example, recommend posts we think may interest you. Information from Cookies & Other Technologies: A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Pixel tags (also called web beacons) are small blocks of code placed on websites and emails. ProMark Epoxy & Garage Solutions uses cookies and other technologies like pixel tags to help us identify and track visitors, usage, and access preferences for our Services, as well as track and understand email campaign effectiveness and to deliver targeted ads. Information We Collect from Other Sources We may also get information about you from other sources. The information we receive depends on which services you authorize and any options that are available.

How and Why We Use Information

Purposes for Using Information We use information about you as mentioned above and for the purposes listed below:

To further develop and improve our Services – for example by adding new features that we think our users will enjoy or will help them to create and manage their websites more efficiently; To monitor and analyze trends and better understand how users interact with our Services, which helps us improve our Services and make them easier to use; To measure, gauge and improve the effectiveness of our advertising and better understand user retention and attrition – for example, we may analyze how many individuals purchased a plan after receiving a marketing message or the features used by those who continue to use our Services after a certain length of time; To monitor and prevent any problems with our Services, protect the security of our Services, detect and prevent fraudulent transactions and other illegal activities, fight spam, and protect the rights and property of ProMark Epoxy & Garage Solutions and others, which may result in us declining a transaction or the use of our Services; To communicate with you, for example through an email, about offers and promotions offered by ProMark Epoxy & Garage Solutions and others we think will be of interest to you, solicit your feedback, or keep you up to date on ProMark Epoxy & Garage Solutions and our services; and To personalize your experience using our Services, provide content recommendations, target our marketing messages to groups of our users and serve relevant advertisements. Legal Basis for Collecting and Using Information A note here for those in the European Union about our legal grounds for processing information about you under EU data protection laws, which is that our use of your information is based on the grounds that:

(1) The use is necessary in order to fulfill our commitments to you under our Terms of Service or other agreements with you or is necessary to administer your account–for example, in order to enable access to our website on your device or charge you for a paid service; or

(2) The use is necessary for compliance with a legal obligation; or

(3) The use is necessary in order to protect your vital interests or those of another person; or

(4) We have a legitimate interest in using your information–for example, to provide and update our Services, to improve our Services so that we can offer you an even better user experience, to safeguard our Services, to communicate with you, to measure, gauge, and improve the effectiveness of our advertising, and better understand user retention and attrition, to monitor and prevent any problems with our Services, and to personalize your experience; or

(5) You have given us your consent – for example before we place certain cookies on your device and access and analyze them later on, as described in our Cookie Policy.

Sharing Information

How We Share Information We do not sell our users’ private personal information! We share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy:

Employees and Independent Contractors: We may disclose information about you to our employees and individuals who are our independent contractors that need to know the information in order to help us provide our Services or to process the information on our behalf. We require our employees, and independent contractors to follow this Privacy Policy for personal information that we share with them. Third Party Vendors: We may share information about you with third party vendors who need to know information about you in order to provide their services to us, or to provide their services to you. To Protect Rights, Property, and Others: We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of ProMark Epoxy & Garage Solutions third parties, or the public at large. For example, if we have a good faith belief that there is an imminent danger of death or serious physical injury, we may disclose information related to the emergency without delay. Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, or in the unlikely event that ProMark Epoxy & Garage Solutions goes out of business or enters bankruptcy, user information would likely be one of the assets that is transferred or acquired by a third party. If any of these events were to happen, this Privacy Policy would continue to apply to your information and the party receiving your information may continue to use your information, but only consistent with this Privacy Policy. With Your Consent: We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties with which you authorize us to do so. Aggregated or De-Identified Information: We may share information that has been aggregated or reasonably de-identified, so that the information could not reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our services, and we may share a hashed version of your email address to facilitate customized ad campaigns. Published Support Requests: And if you send us a request (for example, via a support email or one of our feedback mechanisms), we reserve the right to publish that request in order to help us clarify or respond to your request or to help us support other users. How Long We Keep Information We generally discard information about you when we no longer need the information for the purposes for which we collect and use it – which are described in the section above on How and Why We Use Information– and we are not legally required to continue to keep it. For example, we keep the web server logs that record information about a visitor to one of ProMark Epoxy & Garage Solutions’ websites, such as the visitor’s IP address, browser type, and operating system, for approximately 30 days. We retain the logs for this period of time in order to, among other things, analyze traffic to ProMark Epoxy & Garage Solutions’ websites and investigate issues if something goes wrong on one of our websites.

Security While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction and take reasonable measures to do so, such as monitoring our Services for potential vulnerabilities and attacks. To enhance the security of your account, we encourage you to enable our advanced security settings, like the Two-Step Authentication.

Choices You have several choices available when it comes to information about you:

Limit the Information that You Provide: If you have an account with us, you can choose not to provide the optional account information, profile information and transaction and billing information. Please keep in mind that if you do not provide this information, certain features of our Services – for example, paid, premium themes – may not be accessible. Limit Access to Information on Your Mobile Device: Your mobile device operating system should provide you with the ability to discontinue our ability to collect stored information or location information via our mobile apps. If you do so, you may not be able to use certain features like WhatsApp to chat with us. Opt-Out of Electronic Communications: You may opt out of receiving promotional messages from us. Just follow the instructions in those messages. If you opt out of promotional messages, we may still send you other messages, like those about your account and legal notices. Set Your Browser to Reject Cookies: At this time, ProMark Epoxy & Garage Solutions does not respond to “do not track” signals across all of our Services. However, you can usually choose to set your browser to remove or reject browser cookies before using ProMark Epoxy & Garage Solutions websites, with the drawback that certain features of ProMark Epoxy & Garage Solutions websites may not function properly without the aid of cookies. Close Your Account: While we’d be very sad to see you go, if you no longer want to use our Services, you can close your account with us. Please keep in mind that we may continue to retain your information after closing your account, as described in How Long We Keep Information above – for example when that information is reasonably needed to comply with (or demonstrate our compliance with) legal obligations such as law enforcement requests, or reasonably needed for our legitimate business interests. Your Rights If you are located in certain countries, including those that fall under the scope of the European General Data Protection Regulation (AKA the “GDPR”), data protection laws give you rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:

Request access to your personal data; Request correction or deletion of your personal data; Object to our use and processing of your personal data; Request that we limit our use and processing of your personal data; and Request portability of your personal data. EU individuals also have the right to make a complaint to a government supervisory authority if we don’t respond to any of your requests.

How to Reach Us If you have a question about this Privacy Policy, or you would like to contact us about any of the rights mentioned in the Your Rights section above, please contact us at
sales@promarkepoxyandgarage.com  

Other Things You Should Know

Transferring Information Because ProMark Epoxy & Garage Solutions services are offered only in the US, EU rules do not apply.

Ads and Analytics Services Provided by Others Ads appearing on any of our Services may be delivered by advertising networks. Other parties may also provide analytics services via our Services. These ad networks and analytics providers may set tracking technologies (like cookies) to collect information about your use of our Services and across other websites and online services. These technologies allow these third parties to recognize your device to compile information about you or others who use your device. This information allows us and other companies to, among other things, analyze and track usage, determine the popularity of certain content, and deliver advertisements that may be more targeted to your interests. Please note this Privacy Policy only covers the collection of information by ProMark Epoxy & Garage Solutions and does not cover the collection of information by any third-party advertisers or analytics providers.

Privacy Policy Changes Although most changes are likely to be minor, ProMark Epoxy & Garage Solutions may change its Privacy Policy from time to time. ProMark Epoxy & Garage Solutions encourages visitors to frequently check this page for any changes to its Privacy Policy. If we make changes, we will notify you by revising the change log below, and, in some cases, we may provide additional notice (such as adding a statement to our homepage). Your further use of the Services after a change to our Privacy Policy will be subject to the updated policy.

Terms of Service, Updated June 30, 2023

Terms of Service: Our Services are offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, our Privacy Policy (see above) and procedures that may be published from time to time by ProMark Epoxy & Garage Solutions (collectively, the “Agreement”). You agree that we may automatically upgrade our Services, and these Terms will apply to any upgrades. Please read this Agreement carefully before accessing or using our Services. By accessing or using any part of our Services, you agree to become bound by the Terms of this Agreement. If you do not agree to all the Terms of this Agreement, then you may not access or use any of our Services. If these Terms are considered an offer by ProMark Epoxy & Garage Solutions, acceptance is expressly limited to these Terms.

Our Services are not directed to children. Access to and use of our Services is only for those over the age of 13 (or 16 in the European Union). If you are younger than this, you may not register for or use our Services. Any person who registers as a user or provides their personal information to our Services represents that they are 13 years of age or older (16 years or older in the European Union).

Use of our Services requires opting into one of our offers and receiving information, messaging and WhatsApp communications on a regular basis. You agree to provide us with complete and accurate information when you register for an account. You will be solely responsible and liable for any activity that occurs under your username.

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